Sir I thank you for your response AND the handling given to our precious Boxer DUKE. The “Pet Angel Book”, the “Understanding Your Feelings Book”, and the Cedar Chest all received in great condition. We put off opening any of package until time to inspect, discuss, and express emotions sure to follow was available without interruptions. Everything contained was exactly what ‘the doctor’ ordered as they finally allowed my wife and I to let down and acknowledge to each other the great hurt we felt, to cry openly AND together shed our tears, words, prayers and all that we needed to express. Up until that time we had hid our feelings thinking it would hurt the other to show our deep emotions-you know the saying “hold back to avoid making the other break down-Be Strong for them”. This gift from you so graciously and gently presented allowed the emotions to flow that we so needed to let out. Thank you and your team for everything. Respectfully, Jack. FYI The team at Banfield was very professional and caring in handling all the details for us.